Account and access

How to reset your password

How to reset password if you cannot login to RecordMy

In order to reset your password you need to access the log in page.

forgot password

Once here - click ‘Forgot password?' at the bottom of the box. A message which appear asking you to enter your organisational e-mail address.

reset password

Once you have entered your e-mail address click ‘Reset Password’ in the pink box. You will then receive the next set of instructions via your e-mail inbox.

Click ‘Password Reset’ from the pink box in the e-mail. REMEMBER! The link that is sent to you is only valid for 30 minutes.

You will then be shown a new screen which will allow you to enter a new password.

you'll then be sent to a screen where you can reset your password

Click ‘Set Password’ once you have finished.